LIES. American Airlines has lied to me repeatedly. My bag didn't arrive within the airport. I had been waiting for an prolonged time frame at the carousel and no baggage came out for my flight. Nor did any one through the baggage Business office that experienced a clear watch of the carousel come out to convey very little could be coming. I checked within the Office environment plus they then stated there was NO Cause why my suitcase shouldn’t have arrived. They were being to deliver my suitcase to me at my lodge. At two:24 PM I obtained a cellular phone phone from the recorded message stating my bag was picked up and might be sent inside 6 hours. LIE. I known as the delayed baggage amount and was told it had been picked up at 3 PM and can be shipped in just 6 hrs. LIE. I checked on the web this evening and it stated it absolutely was picked up at 3 PM and would be sent in six hours. LIE.
I checked in moments in the past for flight 1329 from Phoenix to JFK. I'm booked in Top quality. I entered the Priority spot to search out no line and two brokers standing at respective counters without “Placement Shut†symptoms anywhere.
Bravo to American Airways for providing the shock increase for your workforce. Instead of cowering to the disgruntled passenger on todays La Guardia flight. Because some attendents ended up cheerful and wished him a Very Merry Christmas. Genuinely ?? It’s about time we took back again our best needs and grumpy persons just keep off the planes and preserve their viewpoints to themselves.
When we completed undergoing Immigration and Customs and baggage and we experienced Fantastic issues finding the Just one AA Customer Service one who was exceptionally challenging to contend with when it comes to the preparations with the night and up coming early morning. We realized that there were no lodge rooms accessible. At eleven.45 pm he last but not least gave us a voucher for the 9AM flight the subsequent morning in addition to a $twelve voucher for meals.
I've had horrible encounters with american Airways. I am able to’t even fee their shopper service since it is much beneath a one particular star. buyer relations Reps are rude, shorter, and unfriendly.
.Stephanie,a supervisor was very rude and one other agent instructed me ifI needed to go t oMonterey previously I need to take a taxi.the agent did not gave me the seats that Specific assistant had supplied me because of my incapacity Ifound soon after my third attempt Darlene
I recognize you might be experiencing a merger and a few staff might be lower than thrilled, but this Mind-set shouldn't be apparent to your customers who are merely contacting to have some help.
My family just traveled from Boston MA to Charlotte NC and experienced a horrible expertise boarding the airplane. Both my youngsters have disabilities and we were being built to board the airplane last. I'm not pleased with how your airline treats small children with disabilities. A plan transform ought to be created.
Just composing to Enable you realize inspite of The issue in getting to my place on March two, 2016, as well as the disappointment I'd Together with the scheduling from you, I was very pleased with the staff at Charlotte, North Carolina. All that I arrived in connection with have been most helpful and kind.
My son had click here to read the worst working experience in your airline. I can't let you know the impression it had….He was as a result of fly into Pittsburgh from Miami — his flight was cancelled. He learned the Saturday night ten several hours in advance of his flight. He was then on hold for an incredibly while whilst they had been seeking to reroute him. He had an audition With all the Pittsburgh Symphony to the Monday morning the next day. Then the routed him on another flight with very minimal time for you to transfer. thirty minutes. He bought for the airport, that flight was delayed and he would miss out on the transfer. They discovered A further flight but only one seat, which he couldn't do as a result of the fact that he had to pay for his cello. Time immediately after time he was on keep as well as agents weren't rather helpful. Eventually he wound up possessing to simply accept the one risk which was a flight to Charlotte accompanied by a remain right away after which you can on to Pittsburgh ideally an hour previous to audition. They explained they could not give him a resort voucher more than the phone or at the ticketing space, but there might be a great deal of men and women handing them out in Charlotte.
following a delayed flight away from Detroit since there wasn’t a operating PA program( which we had been instructed was FAA necessary). We reloaded on the exact same aircraft and flew to Dallas around 2 several hours later. ( the flight attendants had to walk the ailes to speak). our flight was to depart at 600am. we finally still left at 1145am. Upon arriving in Dallas we were being rushed to our following gate for Denver. Upon arriving in Denver late afternoon, we experienced no luggage. We were being advised It will be on one of several subsequent 3 flights from Dallas.
I had some extremely constructive suggestions to give them to avoid this Later on, but was unable to determine contact with them.
I can not believe that you board travellers prior to doing all of your checks over the plane. Leaving your buyers stuck for more than two hrs without to minor data is whole bullshit. While you're fundamentally similar to just about every airline During this regard, it’s just not suitable to take care of your prospects this way.
Last but not least we gained all of our luggage not to mention among my baggage was not there. As anticipated it had been dropped, my sons car or truck seat was missing. Exactly the same ladies that had lied before defined that it had to be there, scanned in.